Phone number:
0475 213 440

Frequently Asked Questions

Q.  How do I make an appointment?

To make an appointment, call 0475 213 440 and leave your name, contact phone number and a detailed message. Your message will be returned within 24 hours (or the next working day for calls received Saturday and Sunday).

Q.  Do I need a referral from a GP?

You do not need a referral to make an appointment or to see a psychologist at Mend Psychology, however, you DO need a referral from your general practitioner (GP) if you intend to claim the Medicare rebate. So have a chat with your GP prior to making an appointment.

For more information about the Medicare rebate, go to
http://www.psychology.org.au/Assets/Files/Medicare_Fact_Sheet1.pdf
Q.  Are my appointment costs covered by Private Health Insurance?

Some private health insurers offer rebates on psychological services.  Rebates will also vary depending on your level of cover, so it is a good idea to have a chat with your private health insurer.

Q.  Can I get an appointment on the weekend?

Because it can be difficult to schedule appointments during the week, Mend Psychology offers the flexibility of scheduling a weekend or after-hours appointment, if available.

Q.  What can I expect?

Your first appointments or ‘sessions’ will be spent getting to know you and talking about your specific concerns and difficulties, including the sorts of things that might be keeping your problems going.  You will then work with your psychologist to develop a treatment plan and set some goals for therapy.
In subsequent sessions you will learn and practice skills to help you achieve your goals. Most likely you will find that the skills you learn will be useful in other areas of your life.

Q.  How many sessions will I need?

This really depends on your treatment plan and therapy goals, but a useful guide is somewhere between 6 and 12 sessions.   Remember, however, that coming to therapy is a voluntary activity in most cases. This means that you can make your own decisions about whether you continue with therapy or not.